WaughXpress FAQs
WaughXpress - Partner FAQ
Everything a business needs to know to offer WaughXpress as an additional delivery option to your customers. Click a question to expand the answer.
What services does WaughXpress provide?
Which parishes do you service?
We currently service the following parishes: St Ann, St Mary, Portland, Trelawny, St James, Hanover, Westmoreland, Clarendon, plus Kingston & St Andrew* and St Catherine* (conditional — see note).
Conditional coverage: Kingston & St Andrew and St Catherine require a minimum of 5 deliveries in a run. These parishes are serviced 3 days per week; the exact days vary by week and will be communicated in advance so your customers can be informed.
How much do deliveries cost?
| Route | Price (JMD) |
|---|---|
| Pickup and delivery within the same parish | $1,000 |
| Pickup in Kingston & St Andrew to other parishes | $1,500 |
| Pickup from any other parish to another parish | $2,000 |
| Deliveries between St Mary & St Ann (including cross-parish) | $1,000 |
Return pickup pricing: If WaughXpress handled the original delivery, return pickup and drop-off are free. If WaughXpress did not handle the original delivery and you request a return pickup from us, the standard rates above will apply.
What are your pickup and delivery timeframes?
- Pickup completed within 24 hours of request.
- Delivery will occur within 2 business days after pickup.
- Same‑parish deliveries are completed within 24 hours after pickup.
- Weekends are not included in the timeframes.
Do you offer returns support?
Yes. If WaughXpress handled the original delivery, we will cover the return pickup and drop-off at no additional charge. This policy helps reduce friction for your customers and simplifies your returns process.
If WaughXpress did not handle the initial delivery and you ask us to pick up a return, our standard delivery rates (listed above) apply.
What partner perks do you provide?
- Featured partner highlights in our social media stories and posts.
- Weekly social highlights and inclusion in targeted ad campaigns as we scale.
- "Partner Spotlight" features to introduce your brand to our audience.
Are there minimum volumes, schedules, or special rules?
For Kingston & St Andrew and St Catherine, a minimum of 5 deliveries is required for a service run. These areas are serviced three days a week and the days vary week-by-week; we will provide the schedule in advance so you can set accurate expectations for customers.
How do I get started or contact WaughXpress?
To partner with WaughXpress, provide your business details and expected delivery volumes. We’ll follow up within 2 business days.
Any other important notes?
- WaughXpress will focus on business-to-customer (B2C) deliveries.
- We handle packages securely and provide delivery updates to both businesses and customers.
- Volume discounts, branded tracking messages, and bespoke fulfilment integrations will be coming soon for medium-to-high volume partners.
